Privacy Policy


Diamond Energy Pty Ltd (ABN 97 107 516 334) understands the importance you place on privacy. Diamond Energy respects and commits to protect the privacy of our customers, shareholders and all who we deal with in our business.

This is why Diamond Energy is committed to complying with the laws that protect all your personal and sensitive information. Below we have outlined how Diamond Energy complies with the requirements of the Privacy Act and the National Privacy Principles.



1. What personal information will Diamond Energy collect?

Personal information means any information that can identify you. This may include your name, date of birth, current and previous addresses, telephone/mobile numbers, email address, financial circumstances, creditworthiness, credit history, concession or discount entitlement, and the conduct of your account. We may collect this information about you or your business for the purpose of supplying you with energy and other energy related products.

Generally, we will only collect sensitive information about you if this is required to enable us to provide our services. If we need sensitive information, we will ask for your consent when we collect this information.



2. How is personal information collected and stored?

We may collect personal information about you online from an application form or orally if you call our offices or speak directly with our staff or in writing if you contact our staff by mail.

Diamond Energy will take reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure.



3. How is personal information used?

We will use your personal information only for the main business purposes for which it was collected.

We do not sell, rent or trade your personal or business information.

Diamond Energy may if necessary, disclose your personal or business information for reasons of law enforcement, energy market requirements, regulatory, safety and public wellbeing.

The personal or business information Diamond Energy collects may be used for a number of purposes connected with our business operations, these include:

  • Providing you with the energy related services and promotions for associated offers which may be of value to you;

  • Gaining a better understanding of your electricity needs in order for them to provide you with a better service;

  • Processing your orders or applications, carrying out credit checking and scoring (unless we have agreed otherwise);

  • Providing you with products and/or services requested; billing you or administering your account;

  • Dealing with requests, enquiries or complaints and other customer care related activities;

  • Carrying out market and product analysis and marketing our products and services generally;

  • Contacting you about our group companies' products and services;

  • Registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our loyalty or reward programs and other similar schemes; and

  • Carrying out any activity in connection with a legal, governmental or regulatory requirement of us, or in connection with legal proceedings.


Where you have agreed, the personal information we collect from you may be used by us or our associated businesses to:

  • provide you with our services or with other information you have requested;

  • notify you about other related services or promotions from time to time; or

  • manage our relationship with you.


Personal information collected from you will only be used to send commercial electronic messages if your express permission has been obtained.

If at any time you no longer wish to be notified about other services or promotions offered by Diamond Energy, please let us know and we will ‘unsubscribe’ you from this type of communication. Unsubscribe requests should be sent to:


Attention: The Privacy Officer
BOX 3054, Domain Road LPO
South Yarra Victoria 3141
OR, via email to:
Subject line ‘Privacy’
enquiries@solaroffer.com.au



4. Will personal information be given to anyone else?

Our policy is designed to maintain the confidentiality of all personal information held by us and prevent its misuse.

However, personal information may be disclosed by Diamond Energy in the following circumstances.

  • For legal reasons, disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisers.

  • In some circumstances, personal information is disclosed to third parties where this is related to the supply of our services. If Diamond Energy make disclosures of this kind, you will be advised of these disclosures at the time you request Lend Lease or Diamond Energy to supply you with our services.

  • Personal information may be disclosed to third parties to whom Diamond Energy contract out specialised functions, such as mailing houses and printing companies. If so, we take steps to ensure that those contractors comply with the Privacy Act, and are authorised only to use personal information in order to perform the functions required by the Diamond Energy Solar Offer program.



5. How can you access and correct your personal information?

Under the Privacy Act, you have a right to seek access to information which we hold about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.

To provide you with access to your personal information, Diamond Energy wilL provide you with a print-out of the relevant personal information from our current databases, or with photocopies of records which are held only on current paper files.

If you wish to gain access to your personal information, have a complaint about a breach of your privacy, or you have any query on how your personal information is collected or used, please forward your request, complaint or query to:

Attention: The Privacy Officer
BOX 3054, Domain Road LPO
South Yarra Victoria 3141
OR, via email to:
Subject line ‘Privacy’
enquiries@solaroffer.com.au